Terms & Conditions




Welcome to levelperfume.com owned by Exotix Perfumes LLC Dubai! By using our website, you agree to abide by the following terms and conditions:


Permitted Usage: You may use the Website only for lawful purposes, adhering to applicable laws, regulations, and generally accepted practices in your jurisdiction.


Access Method: You agree to access the Website only through the interface provided by levelperfume.com. Any other method of access is prohibited unless explicitly permitted in a separate written agreement by an authorized representative of levelperfume.com.


No Automated Methods: You must not employ any automated means, such as scripts or web crawlers, to access or attempt to access the Website. Such actions are strictly prohibited.


Non-Harmful Actions: You acknowledge that you will refrain from engaging in any activity that could harm the Website, its servers, or connected networks.


No Duplication or Resale: It is expressly forbidden to duplicate, reproduce, copy, sell, trade, or resell any part of the Website without prior written authorization from levelperfume.com.


Consequences of Violation: Should you violate any of these terms and conditions, you will be solely responsible for any resulting consequences, including any loss or harm that may be sustained by levelperfume.com.

Amendment to Terms of Use and Account Management


In order to access specific services or areas on the Site, registration with levelperfume.com may be required. We reserve the right to reject any user name requests related to such registration. Your user name and password are for personal use only. You are responsible for maintaining the security of your password and account information, and you agree to restrict access to your computer. You will be held accountable for all activities conducted using your account or password.


levelperfume.com retains the right to close your account, deny service, or cancel orders, as well as exercise any other rights stated in these Terms & Conditions.


The Terms and Conditions may be subject to occasional changes or modifications by us. It is essential to regularly review our updated Terms of Use, as they will govern your future use of our site and service. Each version is dated for reference. If you do not agree with the revised version, you must immediately discontinue using our site and service. Our latest update to the Terms of Use was made in July 2023.

Intellectual Property


The Content available on the Site, including text, graphics, logos, images, audio clips, videos, data, music, software, and other materials, is the exclusive property of levelperfume.com or its suppliers and licensors. These materials are protected by copyright, trademark, patent, and other proprietary rights. levelperfume.com holds ownership over the arrangement, collection, and assembly of all Content displayed on the Site. All intellectual property rights in the Content are expressly reserved by levelperfume.com and its suppliers and licensors.

Legal Ability to Contract and Agree to Terms


You must be at least eighteen (18) years old to place orders with levelperfume.com. By accepting these "Terms of Use," you affirm that you meet the minimum age requirement. levelperfume.com retains the right to seek reimbursement from the parents or legal guardians of any minor who places an order with levelperfume.com, resulting in any damages or losses incurred by levelperfume.com due to the transaction.



• Base Currency


All fees and costs are denominated in UAE Dirham (AED).


• Modification of Prices


Prices on levelperfume.com are subject to change without prior notice. This includes adjustments due to launch prices, promotional offers, or sales. For items not currently in stock or available for pre-order, the prices in effect at the time of placing the order will still apply. However, if the price of such items changes after the order is placed, the customer will be notified and provided with the option to cancel the order. Please note that once an order is confirmed or delivered, any subsequent changes in prices cannot be applied to that specific order. We reserve the right to update prices on the website occasionally.


• Errors in Typography


At levelperfume.com, we strive to maintain the accuracy of all item descriptions, photographs, compatibility references, detailed specifications, pricing, links, and other product-related information displayed or referenced on our Website. However, we acknowledge that human errors and other factors may sometimes lead to inaccuracies, incompleteness, or outdated information. In such cases, we cannot be held responsible for these errors.


If a product on our website is labeled with an incorrect price due to typographical, informational, technical, or any other error, levelperfume.com reserves the right to refuse or cancel any order for that product at our sole discretion. We may also promptly correct, amend, or remove the inaccurate information to rectify the situation.


• Additionally, we provide hyperlinks to other websites as resources for customers seeking additional information or professional opinions. However, levelperfume.com assumes no liability for any claims or representations made on these external websites or any other websites. Customers are encouraged to exercise their discretion when accessing external links and understanding that they do so at their own risk.



• Order Placement


You have the flexibility to place an order at levelperfume.com through our website, over the phone, or in person. When ordering from the website, it is crucial to ensure that your personal information is current and accurate. We recommend carefully reviewing your order form multiple times before finalizing the purchase. In the event of incorrect information provided, neither levelperfume.com nor the recipient can be held responsible for emails sent to the wrong email addresses or packages delivered to incorrect delivery addresses.


• Order Processing Time


For items that are currently in stock and with successful payment verification, you can expect your order to be processed within 24 to 48 hours. Please note that order processing does not occur over weekends and holidays.


• Order Acceptance Policy


Receipt of an electronic or any other form of order confirmation does not guarantee the acceptance of your order or imply a sale. Upon receiving your order, levelperfume.com reserves the right to accept or decline it for any reason and at any time. We may, without prior notice, provide fewer quantities of an item than what was requested. In certain cases, we may require additional confirmation or information before accepting an order.


• Order Acknowledgment


levelperfume.com will keep you informed about the status of your order through email. Once your order is processed or undergoes any changes, you will receive all relevant tracking information via your levelperfume.com ID. Additionally, you can log in to your account on our website to access real-time updates and check your order status.


• Order Modifications


If your order has not been charged to your account or if there is a defect, you may request changes by contacting us during levelperfume.com's business hours. Please have your sales order (SO) or customer number ready for faster assistance. We advise against sending change requests via email as the high volume of daily emails may lead to delays in receiving and processing your message.


• Canceling Orders


If your order has not yet been prepared for shipping or processing, you may request a cancellation by contacting us during our business hours. We recommend calling us to ensure prompt handling of your cancellation request. Please note that sending cancellation requests via email is discouraged due to the high volume of emails we receive daily, which may result in delayed processing.


Please be aware that orders can only be canceled within the United Arab Emirates; cancellation is not permitted for orders outside of this region.



At present, levelperfume.com accepts payments via COD ("Cash on Delivery") only. Please note that COD is available exclusively within the United Arab Emirates. We take website security seriously and employ several security policies and certificates to protect our visitors. However, in the event of a computer virus or malicious software infecting the user's computer, these security measures may be bypassed. In such cases, levelperfume.com and its affiliated partners and employees cannot be held liable.


If a customer has outstanding payments from a previous order or if there is an ongoing legal dispute between the parties, levelperfume.com reserves the right to refuse delivery or fulfill the order.


Furthermore, in situations where unpaid fees exist, levelperfume.com reserves the right to take appropriate actions, including pursuing legal remedies if necessary.



The order form completed by the customer online is not considered an invoice. Regardless of the purchase or payment method, customers will receive an invoice upon delivery of their package. Both digital and physical copies of each invoice are stored in the levelperfume.com database.




At levelperfume.com, we make every effort to safeguard the security of any payment information provided in your order. However, we cannot be held responsible for any losses resulting from unauthorized access to the information you provide, unless it is due to gross negligence on our part. If you have any inquiries or concerns regarding levelperfume.com's security measures, please do not hesitate to contact the help lines provided.



In the event of any Dispute arising from or related to this User Agreement, including issues pertaining to formation, performance, interpretation, validity, or termination, the Terms and Conditions shall govern and apply. This includes any Dispute related to tortious or statutory claims or legal relationships established by this User Agreement or the Terms and Conditions.




Under all circumstances, levelperfume.com's maximum liability is limited to the purchase price of the goods sold. levelperfume.com shall not be liable for any claims or actions, whether in contract, tort, indemnity, contribution, or other claims, that exceed this liability limit. This applies regardless of whether levelperfume.com has been informed of the possibility of such claims or damages. levelperfume.com shall not be held responsible for any third-party claims for damages against the customer or for malfunctions, delays, service interruptions, loss of business, or exemplary damages.


Your sole remedy, if you are dissatisfied with any content or materials on the Site, is to discontinue its use. You acknowledge that any unauthorized use of the Site and its services due to your negligence may cause irreparable harm to levelperfume.com. Therefore, levelperfume.com will consider any such unauthorized use as a violation of this User Agreement. levelperfume.com reserves the right to cancel any unpaid order at any time without any obligation to the customer. In the case of a paid order, levelperfume.com retains this right as long as the full paid amount is refunded.



This User Agreement is governed by and interpreted in accordance with UAE Law. This provision will remain in effect even if the User Agreement is terminated or expires for any other reason.




The pre-order service allows you to place an order for a product before its scheduled release.


Upon receiving and processing your payment, our aim is to ship pre-ordered items on the scheduled launch date. However, depending on warehouse availability, this may not always be possible. Delivery fees may apply to all pre-orders unless otherwise specified. The standard delivery timeline will commence once the pre-ordered item becomes available. Please note that we reserve the right to cancel any pre-order at our discretion, with or without providing reasons. Delivery dates for pre-ordered items are subject to change without prior notification or confirmation.


Your pre-order will be confirmed once we receive payment. If you wish to cancel your order before shipping, you must do so at least three days before the scheduled shipping date.