Level Perfumes - Your Perfect Fragrance Destination
At Level Perfumes, we strive to ensure that your favorite fragrances reach your doorstep with perfection and precision. To guarantee a seamless shopping experience and timely deliveries, we follow a set of rules diligently. We want you to be informed about our process, so here's what you need to know:
Online shipping is subject to stock availability. While we try our best to keep all your favorites in stock, external circumstances may sometimes lead to a product being marked as 'Out of Stock.' We apologize for any inconvenience caused and request you to check back later or contact our team for updates on availability.
Shipping and Delivery
We offer online delivery services within the United Arab Emirates and GCC countries as well as worldwide, subject to order sizes.
For UAE orders over AED 500, delivery is free of charge, except for remote areas where additional fees may apply (list available on our website). For orders below AED 500, the delivery charge is AED 20 inclusive of VAT.
International delivery charges are as follows:
Please note that free shipping is available only for UAE orders with a total amount equal to or greater than AED 500.
Cash on Delivery (COD) Charges
COD is available only within the United Arab Emirates. COD handling charges of AED 20 will apply to all COD orders, regardless of the cart value.
We encourage online payments via credit/Visa cards from any bank. For certain premium products, we also offer the option of Cash on Delivery (COD).
Returns and Refunds
If you receive misplaced, damaged, defective, or incorrect products, we gladly accept returns within 7 days of purchase and offer a full refund.
Return delivery charges of AED 25 apply for items already out for delivery.
Refunds for eligible returns will be processed through e-wallet within one working day for COD and online payments via e-wallet, and within 7 to 10 days for bank credit or Visa card payments.
Prepaid online orders canceled upfront without a reason will incur a credit charge of 5% of the total order value. If shipped and returned, AED 25 will be deducted for courier charges.
UAE customers can cancel their purchases through their account on our website or application. International customer orders cannot be canceled at the moment.
Delivery Address Changes
Notify our team before the purchase is dispatched if you wish to change the delivery address.
Feedback and Support
We value your feedback. If there are any delays, please let us know so we can investigate and improve our service.
For any customer service inquiries, reach out to us at Info@levelperfume.com, and our team will respond within an hour.
We appreciate your trust and support in Level Perfumes. Enjoy your fragrance shopping experience!