Shipping Policy

Level Perfumes - Your Perfect Fragrance Destination

 

At Level Perfumes, we strive to ensure that your favorite fragrances reach your doorstep with perfection and precision. To guarantee a seamless shopping experience and timely deliveries, we follow a set of rules diligently. We want you to be informed about our process, so here's what you need to know:

 

General

 

Online shipping is subject to stock availability. While we try our best to keep all your favorites in stock, external circumstances may sometimes lead to a product being marked as 'Out of Stock.' We apologize for any inconvenience caused and request you to check back later or contact our team for updates on availability.

 

Shipping and Delivery

 

  • Once we receive your order, we make it a priority to ship it within 48hrs. Our efficient team ensures that your purchase reaches you on time.
  • If you place an order during weekends or public holidays in the UAE, your order will be proceeds next working day. Our dedicated team operates from Monday to Saturday, except on UAE government-declared public holidays.

 

Shipping Locations

 

We offer online delivery services within the United Arab Emirates and GCC countries as well as worldwide, subject to order sizes.

 

Delivery Charges

 

For UAE orders over AED 500, delivery is free of charge, except for remote areas where additional fees may apply (list available on our website). For orders below AED 500, the delivery charge is AED 20 inclusive of VAT.

 

International delivery charges are as follows:

  • GCC Countries AED 150

 

Please note that free shipping is available only for UAE orders with a total amount equal to or greater than AED 500.

 

Cash on Delivery (COD) Charges

 

COD is available only within the United Arab Emirates. COD handling charges of AED 20 will apply to all COD orders, regardless of the cart value.

 

Payment Options

 

We encourage online payments via credit/Visa cards from any bank. For certain premium products, we also offer the option of Cash on Delivery (COD).

 

Returns and Refunds

 

If you receive misplaced, damaged, defective, or incorrect products, we gladly accept returns within 7 days of purchase and offer a full refund.

Return delivery charges of AED 25 apply for items already out for delivery.

Refunds for eligible returns will be processed through e-wallet within one working day for COD and online payments via e-wallet, and within 7 to 10 days for bank credit or Visa card payments.

Prepaid online orders canceled upfront without a reason will incur a credit charge of 5% of the total order value. If shipped and returned, AED 25 will be deducted for courier charges.

 

Order Cancellation

 

UAE customers can cancel their purchases through their account on our website or application. International customer orders cannot be canceled at the moment.

 

 

Delivery Address Changes

 

Notify our team before the purchase is dispatched if you wish to change the delivery address.

 

Feedback and Support

 

We value your feedback. If there are any delays, please let us know so we can investigate and improve our service.

For any customer service inquiries, reach out to us at Info@levelperfume.com, and our team will respond within an hour.

We appreciate your trust and support in Level Perfumes. Enjoy your fragrance shopping experience!

Compare0