For orders placed before 7am GST, we endeavour to process the same business day. Orders placed after 4pm GST will be processed the next business day.

During sale events and new collection launches, there may be a slighly longer processing time.

All orders are hand-picked and packed with love from Level Perfume's.

You can choose between a refund or a credit note on full priced items.

• Item(s) must be returned in their original condition and packaging: unused.
• Return shipping methods and associated costs are the responsibility of the customer.
• Sale items can not be refunded for change of mind.